Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. Can the incarcerated loved one initiate a message? Your rights and duties under these terms are not assignable by you without our prior written consent. Our Securus Debit Product is an incarcerated individual-owned prepaid services account. How do I get setup for eMessaging using the Securus Android app? Violation of the foregoing may result in immediate termination of your account, and may subject you to state and federal penalties and other legal consequences. Pricing, California Our website and Products are not directed to children and are intended for use only by individuals at least 18 years of age. For refunds or more information . You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. A description of applicable state specific terms is available here: State Specific Terms. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. How Arbitration Works. Any third-party product and service marks contained on our website are the trademarks of their respective owners. We help family and friends of incarcerated individuals. If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. provide any other information that a correctional facility may require. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. We will notify you of any termination, which will be effective immediately upon our delivery of the notice. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. We will only send you a specific text notification one time. Severability. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. Your satisfaction is our #1 goal. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. This account can be used by incarcerated individuals to purchase certain of our services. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. We also make various policies, help centers, and other resources available to you to answer common questions and to set expectations about the use of our Products. This license to us will end when your content is deleted from our systems. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. Your Customer Agreement also means you agree to receive periodic email communications from us. These charges, and whats included, are subject to change from time to time. transacciones recurrentes, todos los pagos se efectuarn en dlares We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. These plans will vary from facility to facility. Review of Suspicious Securus Debit Transactions. These text-based services are explained below and include: Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you. Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema NEW! Waiver of Right to Bring Class Action and Representative Claims. The app is not launching on my device. YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. Can I get a refund if I make a deposit to a Securus Debit account? El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. Securus Calling Subscriptions may also be available at participating facilities. *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. What can I do? las Transacciones Recurrentes. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. Internet Service Provider (ISP). Al hacer clic abajo, usted acepta los Trminos y Condiciones de What is the Securus Video Connect Unlimited Subscription? The security of your account is important to us. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? est sujeto a cambios. Small Claims Court or Arbitration. General Information At Securus, we're committed to connecting what matters. Account holders that request an optional paper billing statement may be charged $2.00 per statement. Pricing, California Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. 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